Is this a good deal?

Musson's picture

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Is this

Dual Core Intel Pentium 4 Processors
3200GB (1600in + 1600out) Bandwidth
1GB DDR SDRAM
2 x 120GB 7200RPM SATA / 8MB Cache
Linux - CentOS 4
Cpanel/WHM (With Rvskin)
Pre-Installed Script Library
Fully Managed
100% Network Uptime Guarantee
$240

A good deal?

Is downtownhost.com good company at all?

Thanks in advance!

pr0gr4mm3r's picture

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I guess it depends on how they define "Fully Managed". Do you have unlimited support tickets and phone support?

decibel.places's picture

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downtownhost.com is not reviewed on webhostingunleashed.com

I have heard of them, not negative either...

$20/mo is pretty fair for dedicated hosting

JeevesBond's picture

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Depends what you are doing, and as pr0gr4mm3r pointed out: what they mean by 'fully managed'.

Some questions you might wish to ask:

  • Can you download a test file from their servers to check speed?
  • Will they charge for upgrading the OS?
  • What does 'fully managed' mean?
  • How quickly will they respond to support tickets?
  • What does the 100% uptime guarantee mean, do you get cash back for downtime?

I've not had any experience of that hosting company and it's difficult to judge a price without knowing what their service is like (that's one of the most important parts of hosting after all).

Is that price per-month or per-year?

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James's picture

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What is your knowledge of running a root server?

For dedicated I would personally go for dedicated specialists, rather than hosts who are primarily shared-based... ThePlanet, SoftLayer, Liquidweb to mention a few.

For 240 USD you should be able to get a better processor, a xeon. Dual core p4 is kind of out of date now.

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greg's picture

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The price for the hardware doesn't sound too bad, but as others mentioned, it depends on their service level etc.

That said, I would NEVER use a web hosting provider that states "100% Network Uptime Guarantee". Over what time period? If it's a month then it's a useless guarantee.
If it's a year then it is a completely inaccurate statement to make, and cannot possibly EVER be adhered to.

What if there is a power cut where the DC is located? Or the DC has an issue with bandwidth, their system etc etc. The hosting provider's systems might have backups/mirror systems everywhere, but there are too many possibilities for downtime within services/systems etc that they have no control over.

99% is not too bad a claim, anyone claiming 100% uptime is clearly just stating "what sounds good" and should be carefully investigated before parting with cash.

I know that might sound harsh/finicky, but there are hundreds of hosts to choose from now, so there is no need to take a risk or settle for less than one that is professional and has a decent service.

Michael James Swan's picture

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I would have to agree with you there Greg.

I have read alot of companies who promise 100% uptime. But there is no guarantee...

The only thing that i can suggest is that they can provide that, But in a subclause somewhere; it states, that it does not include failure that is not on their behalf and that software and hardware failure does not count.

There is alot of demand for website hosting and i guess most of the larger companies get the business whilst the smaller companies only get some clients.

Freedom's picture

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100% uptime guarantee is impossible.

Michael James Swan's picture

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Yeah , people try and say that they can offer it but it is not always it.

James's picture

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Guys,

You need to make the distinction between website uptime and network uptime. Uptime is not any old uptime. They are totally different things, and in this case, it's referring to the purchase of a dedicated server rental and this would be coming with a network uptime guarantee.

100% network guarantee is do-able. If they don't keep the network up they will compensate you per SLA.

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greg's picture

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James wrote:
You need to make the distinction between website uptime and network uptime.

100% network guarantee is do-able.

Web Hosting companies don't have any network, Network (bandwidth) is provided to hosting providers by the DC, and your hosting provider passes it on to you - or allow you to use X amount of it...

greg wrote:

What if there is a power cut where the DC is located? Or the DC has an issue with bandwidth, their system etc etc.

There are things "out of their control" that are within other companies and services that could stop the bandwidth they provide from coming through. What if the hosting provider has a power cut? A software/hardware issue, staff issue, robbery, someone hacks them.

Or a DDOS, which they might be professional enough to have systems to identify a DDOS, but it still cannot be stopped. So should they (you) get a DDOS your site wont work. I know this isn't their fault, but that is my point, and is why you cannot GUARANTEE 100% UPTIME of anything, hardware, software, network, nothing.

James wrote:
If they don't keep the network up they will compensate you per SLA.

That's like our (UK) postal service, "Special Next Day Delivery guaranteed 100% next day...or your money back"
Well, what is the point? They guarantee something but "if it goes wrong" they give you your money back? What sort of guarantee is that then? I don't want my money back, I want (NEED) those letters to arrive the next day as a highly important client needs them the next day.

I dont want them having a "back up/get out clause" of their guarantee, I want the confidence that their guarantee is solid and what services the guarantee covers will be as per the guarantee.

James's picture

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greg wrote:
James wrote:
You need to make the distinction between website uptime and network uptime.

100% network guarantee is do-able.

Web Hosting companies don't have any network, Network (bandwidth) is provided to hosting providers by the DC, and your hosting provider passes it on to you - or allow you to use X amount of it...

greg wrote:

What if there is a power cut where the DC is located? Or the DC has an issue with bandwidth, their system etc etc.

There are things "out of their control" that are within other companies and services that could stop the bandwidth they provide from coming through. What if the hosting provider has a power cut? A software/hardware issue, staff issue, robbery, someone hacks them.

Or a DDOS, which they might be professional enough to have systems to identify a DDOS, but it still cannot be stopped. So should they (you) get a DDOS your site wont work. I know this isn't their fault, but that is my point, and is why you cannot GUARANTEE 100% UPTIME of anything, hardware, software, network, nothing.

It's not as black and white as you think regarding uptime. There are different layers of uptimes and different redundancies. Example - Software services -> Server hardware -> Datacenter Network -> BW Providers... Website uptime usually covers from server hardware on, network uptime covers bases from whether the network power is on or off.

Regards to your royal mail comment, I think you are being too cynical. The guarantee provides assurance & piece of mind for customers and if they provided it to the level they guaranteed, you don't really care about that do you? I think you have a problem with the percentage figure 100% itself.

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greg's picture

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James wrote:
It's not as black and white as you think regarding uptime. There are different layers of uptimes and different redundancies.
I'm not sure as to why you state I think it's black and white. I covered plenty of the gray areas possible, that was in fact the main basis of my arguement.

If in their terms and conditions it states "100% network uptime doesn't include power outs, DC issues or anything else not in our control" then whats the point of it?
Anyone can claim 100% network uptime if that claim doesn't include "things out of their hands", but that's the whole point of it being unprofessional. THEY can't provide you with network if the DC power is cut, so although it was an issue not of their control or influence, you still don't get any network from their providers.

James wrote:
Regards to your royal mail comment, I think you are being too cynical. The guarantee provides assurance & piece of mind for customers and if they provided it to the level they guaranteed, you don't really care about that do you?
That's not the point at all.
A guarantee is only worthwhile if the guarantee is met, if the guarantee is not met then it had no true value.
And by them stating "or your money back" they don't show any faith in their own guarantee, so what peace of mind is there for the people who see around the usual brainwashing marketing ploys?

If their 'next day' is a worth while guarantee then there is no point in stating a money back clause as they are confident that will never happen. Thus giving you faith in their guarantee and their services.

James wrote:
I think you have a problem with the percentage figure 100% itself.
Not 'totally' Laugh

DavidVilia's picture

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Hi Musson,
I heard good things about this company, but I think that comparison is very good way to know what is better and make a notion of the market. For this reason I suggest you to look at Hqhost.net and A2hosting.com dedicated server solutions, because these considerably reliable, stable and honest companies will undoubtedly meet your specific needs at affordable prices. So, make up your choice.

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Why do you think 100% network uptime is impossible? Server uptime is impossible to keep up in 100% of cases, but network has many ways of backing up and thus host, in its datacenter is able to provide 100% network uptime.

Or you think downtownhost.com, or any other provider is so stupid to claim of giving 100% uptime, knowing this will make people think badly about the host?

Everything is OK with that deal, support tickets of mine were answered within half an hour. However, I suppose it is possible to find better price.

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greg's picture

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Dangerous.Script wrote:
Why do you think 100% network uptime is impossible?
I think I went into enough detail for the "why".

Dangerous.Script wrote:
Or you think downtownhost.com, or any other provider is so stupid to claim of giving 100% uptime, knowing this will make people think badly about the host?
Yes, I do. Although I wouldn't use the word "stupid". It doesn't necessarily make people think badly of the host for that claim, the marketing thought is of course to make people think they are the best by their ability to provide 100% network uptime. Which is why I think it's unprofessional as it's not a viable claim.

Guaranteeing 100% of anything related to servers or network is not professional or accurate.
Another example is I wouldn't use the services of a web developer who claimed they can make a site 100% secure, as this too is an inaccurate claim to make.

Michael James Swan's picture

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I can agree with that.

Our company only says 99.9% uptime within each 6 month period, so we can allow for any upgrades that may take place, a small 2% still be there.
But at least you all know and you will be warned and moved over to another server whilst it happens, only downtime is the transfer.

greg's picture

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ms2134 wrote:
Our company only says 99.9% uptime within each 6 month period, so we can allow for any upgrades that may take place, a small 2% still be there.
Not sure I understand the mathematics of that.

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Well I suppose 100% is quite possible. It is different from server uptime and there are more ways to back it up. Network could be 100% accessible, independently of anything.

My opinion is strenghtened by what I know about downtownhost.com - these company always provided exactly what they claimed to, and if they say 100% let it be 100!

greg's picture

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And what if for the next 3 months, you lose the network connection for 10 hours every week due to an issue with their system?

Would you then say "It cannot be 100% now as there has been a network loss".
Yes, of course that's how it would be, and therefore due to potential unforeseen circumstances that might happen like my above example, they cannot claim 100% network without using get-out clauses.

It's like me saying tomorrow, I know for 100% I will drink a cup of coffee. That's not possible as anything could happen to affect that. Death, electricity cut, water cut due to burst water main, I am ill and in hospital and coffee is not allowed due to my issue.
But I could use a get out clause, as do these companies. Such as
"Tomorrow, I will drink a cup of coffee 100% guaranteed
- As long as I don't die, there is power available, there is water available, my kettle doesn't break, I have coffe, milk and sugar, and as long as no other unforseen issues that could stop me having coffee don't happen"

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I think we shall ask someone who had experience with that company to let us know how often it goes down if it does. Argueing will not bring us to the compromise, it will last until everyone become bored...

If you want my point - I think 100% network uptime is quite possible...

Freedom's picture

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For sure it's possible but 100% uptime server guarantee can't be true.

JeevesBond's picture

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but 100% uptime server guarantee can't be true.

You're correct that it should be taken with a grain of salt. Hosts that provide guaranteed 100% uptime aren't saying their network will definitely be up 100% of the time. They're saying that if the network goes down, the customer will be reimbursed.

So it's not 100% uptime, but it is a pretty good feature. Smiling

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greg's picture

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JeevesBond wrote:
Hosts that provide guaranteed 100% uptime aren't saying their network will definitely be up 100% of the time.

Surely that's exactly what they are claiming, by stating "guaranteed 100% uptime".

Otherwise, what does "guaranteed 100% uptime" mean? If they MEAN something else then they should say something else.

pr0gr4mm3r's picture

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You're correct that it should be taken with a grain of salt. Hosts that provide guaranteed 100% uptime aren't saying their network will definitely be up 100% of the time. They're saying that if the network goes down, the customer will be reimbursed.

So like if you pay $6/mo for the hosting, and they go down for a day, even if they refund you for the month, it won't begin to cover the potential revenue for the day.

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It is a good combination but all the Items depand on your requirement where you will take it's use on your home purpose or business purpose.

Musson's picture

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Guys! Stop argueing. This topic has lost its tyopicality... some time ago... Sorry for being silent, but when I saw what is going on around the company and their 100% uptime I decided not to go with and forget about it completely, so, thank you very much for the replies, The question is resolved...

greg's picture

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We're not arguing, simply debating Smiling

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Not as much Ram as I would expect for that price - but not bad

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