We're back! (downtime)

JeevesBond's picture

He has: 3,955 posts

Joined: Jun 2002

Wow, what a nightmare. We've been more-or-less down since 8th October, and were expecting to have to start again from a backup from that time.

It took a few days longer than expected to get us setup (it was also Thanksgiving, last weekend, up here in Canada). This is why:

A couple of days ago we were almost ready to start again with our old backup, when we heard that our hosts had sent their HD's off for data recover. They'd received them back and our stuff had been sucessfully recovered. w00t!

It was great in a way, but annoyingly we had just finished setting up the site from backups, so we were set back a couple of days.

Anyway, welcome back TWF and welcome back to its members! Thank you for your patience and understanding. Smiling

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Jack Michaelson's picture

He has: 1,733 posts

Joined: Dec 1999

The data is recovered, now that's awesome news!

Better to be set back a couple of days than set back a couple of months. I believe the last own backup was from April 2008 or so?

Anyway: cheese and cake for everyone!

Shakespeare: onclick || !(onclick)

Abhishek Reddy's picture

He has: 3,348 posts

Joined: Jul 2001

Excellent news.

pr0gr4mm3r's picture

He has: 1,502 posts

Joined: Sep 2006

Wow, that is a huge relief. Glad to see everything working again.

Megan's picture

She has: 11,421 posts

Joined: Jun 1999

Last night we were sitting on the couch watching House and Liam just casually pulls up the control panel at the old hosting company, and casually logs in to the server to bring up our databases that were still there! He didn't even tell me, just let me look over his shoulder to see what was there. Ha ha. What a relief!

greg's picture

He has: 1,581 posts

Joined: Nov 2005

Ahh good news indeed.

Pretty good of the host as well as they were covered in their TOS to pretty much do nothing at all had they wished.

:cheers:

teammatt3's picture

He has: 2,102 posts

Joined: Sep 2003

I guess that host does have some integrity after all. Have they come out and said anymore about the problem?

He has: 698 posts

Joined: Jul 2005

Well, I'm certainly happy for you two and every other member here for this bit of good news. Wink

Let's come back stronger than ever, alright? Laughing out loud

JeevesBond's picture

He has: 3,955 posts

Joined: Jun 2002

Have they come out and said anymore about the problem?

Yes, quite a bit. They've posted the full story of what happened, there's also a heated discussion on their forums.

It irks me that we have to leave, if their customer service were a little better we'd stay. They honestly are frickin' great in every other respect: tier 1 connection, reasonable prices, local (to us), fast servers, simplest signup and payments procedure ever, and what makes them truly different: a hosting company Web site that doesn't suck!

Let's come back stronger than ever, alright?

Hell yeah!

*** EDIT ***
Not sure if I mentioned, but we're with GPLHost now, they seem pretty good, and are very responsive to support tickets. The server is back in London, UK (Gordon Brown iz in ur servirs, taxin ur ilectronz).

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Michael James Swan's picture

He has: 400 posts

Joined: May 2008

Good to see that everything is back and most things are here.

I read what happened and sorry to hear about it...

I guess that things like this happen but sorry that it happened to you guys...

What do your new hosts Terms & Conditions say?

Anything that you may need to be wary of?

Many a weekly backup on a TB drive or something,

Ideas?

Best of luck,
~ Mike

decibel.places's picture

He has: 1,494 posts

Joined: Jun 2008

Welcome Back!

We all should learn the lesson - back up often!

I love happy endings Smiling

They have: 11 posts

Joined: Sep 2008

Good to hear---glad it turned out ok in the end! This looks like a great place to pick up some good tips from experts in various fields! I hope to contribute too.

JeevesBond's picture

He has: 3,955 posts

Joined: Jun 2002

Anything that you may need to be wary of?

Many a weekly backup on a TB drive or something,

Ideas?

Their terms and conditions are alright. They don't provide backups, so yes am reading up on RSync! Smiling

This looks like a great place to pick up some good tips from experts in various fields! I hope to contribute too.

Thanks, and yes please do join in!

a Padded Cell our articles site!

Greg K's picture

He has: 2,145 posts

Joined: Nov 2003

You will love Rsync! I just started using it. We have a client that instead of keeping their product information on the site through our usual CMS, they do a nightly export from their POS software. We use Rsync each night to grab the excel file and all the images and text description files that their system exports. Does a fantastic job where as using an ftp connection kept dieing out.

They use a windows server, so had them install Delta Copy I think it is, that puts an rsync daemon on the windows machine. This is a great program for using rsync on windows, both in server and client mode.

-Greg

pr0gr4mm3r's picture

He has: 1,502 posts

Joined: Sep 2006

I use rsync for my cPanel servers as well. They run the normal backup script to a local drive, and then the backups are rsynced to another server.

pr0gr4mm3r's picture

He has: 1,502 posts

Joined: Sep 2006

Oh man, check this out. Looks like round 2 for those who decided to stick around. This time, their own home page got defaced.

Greg K's picture

He has: 2,145 posts

Joined: Nov 2003

Ouch!

JeevesBond's picture

He has: 3,955 posts

Joined: Jun 2002

Thanks for that pr0gr4mm3r. Insane.

Greg K's picture

He has: 2,145 posts

Joined: Nov 2003

This posted on Oct 31st...

http://www.webhostingtalk.com/showthread.php?t=733194

How fitting to be posting this on Halloween, it is a scary proposition to use them!

-Greg

pr0gr4mm3r's picture

He has: 1,502 posts

Joined: Sep 2006

I guess they have to recover from their lost clients somehow. Hopefully people have the sense to search the forums for their name first.

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