247SiteAlert — Thu, 18 Oct 2007 04:51:46 +0000

You want to bump the TTL *down*, not up! Don't set it to the max, set it to equal about 6 hours - perfect!! Good luck!!

psybuck2002us — Wed, 17 Oct 2007 20:19:37 +0000

247SiteAlert;225380 wrote: Yes it is entirely possible and allowable to point your A-Rec at one server and your MX Rec at another server. That's why your admin tool gives you the ability to do this.

As to why it is not working, it could be any number of things but here are my thoughts:

1. It could be that the TTL (time to live) setting is too high and it may take 3 or 4 days for the propagation to complete. This happened to me one time. Most TTL's are set for about 6 hours but some webmasters set them much higher but I don't know why. It's just stupid to have such a high setting.

2. It is completely transparent as to which SMTP server you use - you have two to choose from - don't waste time trying to figure out why one doesn't work, switch the SMTP server to the new host - it should work - yes you'll have to re-configure their email clients but only one time.

3. My last comment is a question: why did you switch hosts? While you *can* split the hosting IP and the MX record, why do so at all? I'd keep my website and my mail servers on the same network (host). I say this especially since your client wants to keep their old host for webmail app reasons.

Let us know how you end up solving this problem.

Thanks for the reply. I do remember fooling around with the TTL. I didn't know what it meant, but i bumped it up to highest. As for why i switched servers, the new host provided a lot more space for my mssql server. Not to mention, they are cheap and they work fine. I am just not used to Plesk i guess. I am more used to cPanel. I might just have to transfer the MX-Records as you said.

247SiteAlert — Mon, 15 Oct 2007 21:37:04 +0000

Yes it is entirely possible and allowable to point your A-Rec at one server and your MX Rec at another server. That's why your admin tool gives you the ability to do this.

As to why it is not working, it could be any number of things but here are my thoughts:

1. It could be that the TTL (time to live) setting is too high and it may take 3 or 4 days for the propagation to complete. This happened to me one time. Most TTL's are set for about 6 hours but some webmasters set them much higher but I don't know why. It's just stupid to have such a high setting.

2. It is completely transparent as to which SMTP server you use - you have two to choose from - don't waste time trying to figure out why one doesn't work, switch the SMTP server to the new host - it should work - yes you'll have to re-configure their email clients but only one time.

3. My last comment is a question: why did you switch hosts? While you *can* split the hosting IP and the MX record, why do so at all? I'd keep my website and my mail servers on the same network (host). I say this especially since your client wants to keep their old host for webmail app reasons.

Let us know how you end up solving this problem.