adobery — Thu, 06 Sep 2007 21:50:20 +0000

Ok Webwiz,

I just did a quick test, and renaming the files to .htm and deleting the .html part of the AddHandler let both php be parsed in the .htm pages and let the stats be viewed without errors.

I really don't feel like renaming all the .html and changing all the references inside scripts just to please the GoDaddy gods since I found a workaround, but...

...that still leaves me wondering why it won't let pages from the stats folder be parsed for php. All the pages in the stats folder are .html which I cannot view without error. However I can view the image files from that folder if typed it in the browser. So I assume that if the files were .htm files in the stats folder I would have to remove '.htm' from my AddHandler and rename all .htm to .html files.

Why can't the files be parsed?

adobery — Thu, 06 Sep 2007 21:43:20 +0000

I think I figured out what might be causing the problem. My client is on a shared server, and folder in which all stats reside only gives me permission to view files, no write or exe. I cannot modify the permissions.

So is it possible that with permissions set like this that pages cannot be sent to a parser on the server first?

Anyway, I figured a work-around. I created a page with a script that copies all the files out of the 'stats' folder and places them in a new folder ('statistics') then redirects the browser to the index of 'statistics'.

Contact support is a joke. I've been told:
1) We cannot help you with scripting problems (fine).
2) You have no access to error logs
3) No we cannot send you partial error log or look up error logs from such and such a date.

JeevesBond — Wed, 05 Sep 2007 21:08:39 +0000

That's really odd. I haven't got many ideas on what the problems might be, and certainly no way of fixing them without the help of GoDaddy.

If I were in your shoes I would contact GoDaddy's support. I've also been reading that people are having problems because although they purchase Linux hosting they're being given Windows (with Apache and PHP, but still things like this don't work). Get on the line and give 'em something to worry about, and if you've been given Windows instead of Linux I'd like to hear about it, that's a story I'd love to write about!

webwiz — Wed, 05 Sep 2007 20:11:16 +0000

You don't say so, but presumably you have tried renaming your files to *.htm instead of *.html?

Anyway, my suggestion was going to be "try using the x-bit hack". Sadly, although there are many references to "x-bit hack" when I google for it, I have not come across instructions for how to apply it... !!???

If any one has a reference for the x-bit hack, please let us know. I think it will solve Adobery's problem.