Abhishek Reddy — Tue, 21 Nov 2006 14:37:17 +0000

birch;210799 wrote: Btw, can you give any link for info about it?

Info about what exactly?

birch — Tue, 21 Nov 2006 13:29:38 +0000

Btw, can you give any link for info about it?

Abhishek Reddy — Mon, 20 Nov 2006 04:07:28 +0000

My last paragraph wasn't my own advice, that's what your registrar suggests.

heebiejeebieclu wrote: So this is wrong, then?

In your particular case, where your nameservers are maintained by your host, yes it is wrong, for the MX record at least. If by "dns settings" they meant "which nameservers your domain points to", then that part is right. However, if you were using a nameserver provided by your registrar rather than the host, then it would be right -- and I think Stinky assumed you were.

It's possible your host is using a third party to provide limited DNS services, in which case they wouldn't be able to change much. But it doesn't sound like from their emails. They seem to think you want to change nameservers, not CNAME records.

heebiejeebieclu — Sun, 19 Nov 2006 19:32:29 +0000

Stinky;209755 wrote: MX and dns can be changed with the people who you bought your domain name from.

So this is wrong, then?

heebiejeebieclu — Sun, 19 Nov 2006 18:01:24 +0000

Thanks very much. However, if I took your advice in the last paragraph then I'd lose my hosting, so that's not really an option.

Abhishek Reddy — Sun, 19 Nov 2006 17:48:16 +0000

Seems like your registrar is right and you might have a mistunderstanding with your host.

Through your registrar, you can change which nameservers heebie.co.uk points to. That is, requests to heebie.co.uk will look up dns1.freehostia.com. Your host can't change this.

The nameservers appear to be run by your host, and this is where DNS records and settings are kept, including CNAME records.

Since your nameservers are currently provided by your host, they should be able to let you manage your DNS records. Make sure they know that this is what you want, and they don't think you simply want to change which nameservers heebie.co.uk points to.

Your registrar offered to let you use their nameservers instead of your host's, so that you might change DNS records via the registrar's control panel or whatever.

Hope that clarifies things a little.

heebiejeebieclu — Sun, 19 Nov 2006 16:12:48 +0000

So are they right or wrong?

andy206uk — Sun, 19 Nov 2006 14:41:20 +0000

lol... idiots. Talk about giving you the run around. I'm a supervisor in a support department for a large UK ISP and if any of my guys ever messed a customer around like that I would be having a word in their ear. Their first reply to you should have clarified everything you needed to know - it's not like changing nameservers is a complicated thing.

heebiejeebieclu — Sat, 18 Nov 2006 17:14:40 +0000

Stinky;209755 wrote: If you want to thank me just ensure you tell them doscervezas.com sent you. Then i can get some free hosting out of it.

MX and dns can be changed with the people who you bought your domain name from.

So then what do you guys think of this conversation with my domain name registrar:
I'd like to change some DNS records for my domain, heebie.co.uk, but the option doesn't seem to be available.
On 2006-09-25 08:24:31, xxxx changed the ticket status to CLOSE-PENDING and wrote:
Hi xxxx,

Thanks for the ticket. The domains is not on our nameservers and so we do not control DNS for the domains, as you can see from the whois below.

[Querying whois.nic.uk]
[whois.nic.uk]

Domain name:
heebie.co.uk

Registrant:
xxxx

Registrant type:
UK Individual

Registrant's address:
The registrant is a non-trading individual who has opted to have their
address omitted from the WHOIS service.

Registrant's agent:
Heart Internet Ltd t/a Heart Internet [Tag = HEARTINTERNET]
URL: http://www.heartinternet.co.uk

Relevant dates:
Registered on: 11-Apr-2005
Renewal date: 11-Apr-2007
Last updated: 14-Aug-2006

Registration status:
Registered until renewal date.

Name servers:
dns1.freehostia.com
dns2.freehostia.com

WHOIS lookup made at 08:22:39 25-Sep-2006

If you wish I can put the domain back onto our nameservers and restore access for DNS management if you wish. Just let me know if that is what you want me to do.

Best Wishes
Robert Berry
Heart Internet Support

On 2006-09-25 13:14:37, you changed the ticket status to OPEN and wrote:
Hi and thanks for your reply. I contacted my host (freehostia) asking them to change my DNS information such as CNAME. They said that they just host the website and have no control over the domain; to change advanced DNS records I must contact my registrar.

Some quotes from our conversation:
"You will be able to do this only if you ask your domain name registrar. We are not able to make such changes to your domain name records."

"You have to ask the domain name registrar. You just host your domain name with us and we do not have domain name control."

So I'm at a bit of a loss - if they can't do it and you can't do it, then how do I do it. If I change the nameservers back to you then my website won't point to my hosting account.

Cheers
On 2006-09-25 13:18:44, Robert Berry changed the ticket status to CLOSE-PENDING and wrote:
Hi xxxx,

Thanks for the reply. Are you just wanting to get the nameservers changed? If so, then I can do that for you. Otherwise DNS is handled by those people who run the nameservers you use, which unfortunately is not us.

Best Wishes
Robert Berry
Heart Internet Support

On 2006-09-25 13:21:36, you changed the ticket status to OPEN and wrote:
Well changing the nameservers would mean that my domain would no longer point to my hosting account, is that right?
On 2006-09-25 13:23:18, Robert Berry changed the ticket status to CLOSE-PENDING and wrote:
Hi xxxx,

Yes it does, but that's the only way we can give you DNS management. If you wish to continue your hosting with them, they will need to make such changes on their DNS for the domain for you.

Best Wishes
Robert Berry
Heart Internet Support

On 2006-09-25 14:20:24, you changed the ticket status to OPEN and wrote:
Hi! I sent my hosting company this:
"
You said: "You have to ask the domain name registrar. You just host your domain name with us and we do not have domain name control."

My registrar says: "DNS is handled by those people who run the nameservers you use, which unfortunately is not us."
"

And they replied:

"
Hello,

As I can see the DSN-es of the heebie.co.uk domain are the correct ones:

dns1.freehostia.com
dns2.freehostia.com

We can't change them because the domain isn't registered with us.
"

So they're saying they can't change the DNS records because the domain isn't registered with them, and you're saying tha t you can't change the DNS records because the domain isn't hosted with you.
On 2006-09-25 14:23:12, Robert Berry changed the ticket status to CLOSE-PENDING and wrote:
Hi xxxx,

Thanks for the reply. The current hosts clearly talk about changing nameservers and not setting of DNS records. If you want to change the DNS records without changing the nameservers, only they can help you.

Best Wishes
Robert Berry
Heart Internet Support

On 2006-09-25 14:35:29, you changed the ticket status to OPEN and wrote:
When you change nameservers do the DNS settings change? So could I change the nameservers over to you, change the DNS settings then change the namservers back to them?
On 2006-09-25 14:37:43, Robert Berry changed the ticket status to CLOSE-PENDING and wrote:
Hi xxxx,

Thanks for the reply. Yes of course they do, nameservers run DNS for the domain so that it points to the right place. So changing them and then changing them back will do no good whatsoever. If you want your current hosting to continue working, this is something that only the present nameserver holders can do for you and no one else.

Best Wishes
Robert Berry
Heart Internet Support

heebiejeebieclu — Wed, 01 Nov 2006 21:31:32 +0000

That's funny. My domain registrar says changing DNS records is up to the web hosing company who has the domain connected to them.