timjpriebe — Thu, 20 Apr 2006 13:16:44 +0000

Thanks, Jeeves. I got the PM also, and will check it out.

Yeah, that is weird about no database. I like how they say it's open source, then start naming the add-on modules you'll have to buy.

I'm also looking now at PHProjekt. Looks decent.

JeevesBond — Thu, 20 Apr 2006 11:43:10 +0000

Well, Eventum is the only ticketing system I've had experience with. It's meant for bug tracking, but will do everything you need it to (and more).

Seems that Trouble Ticket eXpress doesn't use a database?! Weird, that'll limit the number of records you can put on there, unless you buy that add-on module. Although if you're only dealing with small volume TTX might work for you.

timjpriebe — Wed, 19 Apr 2006 14:57:47 +0000

And please, don't just direct me to HotScripts or some site like that.I know how to surf the web, I'd just like some 3rd party input on scripts that come close to meeting my requirements.

I would code a system myself, but a lack of time is one of the reasons I need this.