brady.k — Wed, 23 Apr 2003 01:22:42 +0000

i would suggest making a form, and posting the link on your site, at the bottom somewhere.

the form: field for name, field for email address, drop down menu for category of complaint/suggestion, and a field for their input (but make a disclaimer that they must be explicit in their description)

submit the form to a MySQL db, that way you dont have massive amounts of emails. also, maybe include an autoreply that says "we thank you for your complaints/suggestions, but we can not make all the changes you suggest, but we look at each one individually and thouroughly consider them" or something like that...good luck

[side note]
i posted at the same time as suzanne...lol

Suzanne — Wed, 23 Apr 2003 01:22:38 +0000

I accept email requests, actually. I've tried to enforce a request form but it's pointless, people just want to tell you and you figure it out.

Take lots of notes, develop a handbook of styles and procedures and other notes on the job, and use the phone liberally to confirm what needs to be done.

And be thankful they aren't faxing you the changes.