zollet — Sun, 26 Jan 2003 20:16:33 +0000

Kevin, some are expensive, but not all of them.

Perldesk is free (which is why a lot of smaller hosts use it). Modernbill is $14.95-$24.95/mo (even a smaller web host can afford that much) and it includes billing and client management. Kayako is like $250 to buy.. etc..

I'm not saying don't do it. I'm saying that a helpdesk is a very big project and that you should think about before starting working on such project. If you think you can offer a better product at a lower price, then by all means, do it.

KandieMan101 — Sun, 26 Jan 2003 20:06:01 +0000

It is my opinion that they are all quite expensive, only catering to those who have that much money to spend. I constantly see new web hosting biz's popping up, most with low budgets.

Well, do you have any suggestions or a request for a different product?

zollet — Sun, 26 Jan 2003 19:49:33 +0000

Kevin, do you know how many ticket support systems there are out there? If you want to create a product that can compete with the market, it has to be fast, secure, feature-filled and cheap.

Here are some existing helpdesk links...

http://www.kayako.com/
http://www.deskpro.com/
http://www.inverseflow.com/
http://www.phpsupportdesk.com/
http://www.perldesk.com/ (free)
http://www.ubersmith.com/ (billing and heldesk)
http://www.modernbill.com/ (billing and helpdesk)
http://www.perlbill.com/ (billing and helpdesk)

The list goes on and on...

Anyways, good luck.