Suzanne — Sat, 15 Feb 2003 00:35:23 +0000

*lol*

nike_guy_man — Sat, 15 Feb 2003 00:19:13 +0000

I got a call tonight from a senior exec saying that they were sorry for the mistakes, sorry it wasn't working, sorry it was wiped, everything
They are sending me the Compaq 2100US... free of charge
It's a 1/2 ghz improvement, more RAM, everything is upgraded
That's more I can spend on my Mac

Suzanne — Wed, 12 Feb 2003 00:23:15 +0000

I'd like to add that the Apple Care Protection Program will back up your information for you (for a fee) and will talk to you about it before your computer even leaves your house.

Suzanne — Wed, 12 Feb 2003 00:21:23 +0000

Oy, get a mac that burns DVDs and back that sucker up, too!

brady.k — Wed, 12 Feb 2003 00:13:42 +0000

we know...they merged with HP...

nike_guy_man — Tue, 11 Feb 2003 23:17:24 +0000

Wow what CLOWNS at Compaq
I call, they tell them to call the tech support center, who tells me to call regular support and ask for a "Quality Group Manager"
I called, and to no surprise, there is no such thing as a "Quality Group Manager"
I'm going to get a "call back" from a "case manager" in 72 business hours... maybe I'm wrong, but there are 8 business hours in a day... which makes 9 business days... which means Monday the 24th???
I'll have my Mac by then

The moral of this story: Never buy a Compaq.

nike_guy_man — Wed, 29 Jan 2003 22:40:33 +0000

Well I got it back after sending it back to them to have the clip, pcmcia, and ehternet port fixed.
It's no real surprise, but it wasn't fixed.
Anyone want a 900mhz Compaq with 14.1" screen? ?
I'm getting a MAC!

zollet — Thu, 23 Jan 2003 13:36:33 +0000

There are ways to restore data even after a format (of course, only if the new data has not been written over the sectors you're trying to recover).

Here are some links I found...

http://www.drivesavers.com/services.html
http://www.dtidata.com/
http://www.commoncomputers.com/
http://skyscraper.fortunecity.com/amd/887/rescue/e_index.html

Good luck...

mairving — Thu, 23 Jan 2003 13:20:57 +0000

The first rule is if you have to send a computer in for repair expect that the OS will be wiped and reinstalled. You should have backed it up. It could have been lost in shipment or dropped and all the data lost. I actually had a guy threaten to kill a customer rep where I worked because he had sent his Palm in for repair and the tech had wiped it. This guy had no backup either.

The Webmistress — Thu, 23 Jan 2003 08:11:34 +0000

I'm so sorry to hear that n_g_m. I don't know the answers to your questions but I just wanted to pass on my condolences. I suppose the first thing to do is to put your complain to them in writing and see what their response is from higher up in the company.

Good luck!