Log Files

toxinweb — Sat, 04 May 2002 02:39:24 +0000

The log files do tend to get really big, but its their job to prune them IMHO.
And even if you do something to the log files, the host gets mad and asks you to cough up money to "reset" your account to its initial state.
Either way, the customer loses.

The story goes on

toxinweb — Sat, 04 May 2002 02:34:44 +0000

They're using Plesk Server Management software, though they refuse to admit it, and they claim I'm using up 1 GIG of webspace-thats including my "stored" emails and site files. [using some command called du/sk i think-personally, I've been using Linux/Unix for ages and have never come across this command. Maybe I need to work on my Linux/Unix skills]

My site files amount to 2.5 mb approx. All emails are directed to my Everyone.net account as per MX record changes I'd ask for right at the outset of our business relationship. Hence, there is no way my emails land up on their servers or are stored there. Everything is on Everyone.net. The total space I'm alloted is 25 Mb. Traffic limits are 500mb a month, which I don't exceed. When asked about how much disk space I'm using, they give me a 6 digit number [906785 for example] and say that amounts to nearly a gig of space, whereas to me, that's closer to an MegaByte rather than a gig [or am I wrong there?].

The best part is that they've put down my site, http://toxinweb.net/ too now. I still have access to my Stargate Inc control panel for my domain. If I change the nameserver settings and password there, will this host get to know? Will I be able to transition to a new host simply by changing the nameservers and buying webspace from them? Can I take any legal action against the current sleazy host-I'm Australia based, the host is registered in India, and has US based servers. Any suggestions?

Help this kid please.

PS: Last week, Toxinweb.net was down, so I raised a support ticket-they replied to it and said they'd fix it up by Wednesday [that's 4 days into the problem]. Then I get another email saying I owe them a couple of thousand dollars and till I don't pay that, my site remains dead. Man, for a couple of thousand bucks, I could get my own managed servers at Rackspace or Exodus. Any suggestions as to what I should do now?

Suzanne — Fri, 12 Apr 2002 20:05:19 +0000

If it's bandwidth, they aren't very clear with their customers, lol. 1-2G of traffic is much different than 1-2G of files.

Which is it, dahlink? Traffic or disk space?

Wil — Fri, 12 Apr 2002 13:24:23 +0000

Yep, I agree with you there doublehelix - this sounds like a bandwidth issue, not storage.

doublehelix — Fri, 12 Apr 2002 13:03:30 +0000

Gig? Hmmm... sounds to me like the issue isn't space, but bandwidth. Could your site have done enough traffic to exceed your monthly bandwidth allotment?

mairving — Thu, 11 Apr 2002 03:07:49 +0000

Tell them about the disceprancy in your accounting and theirs. Ask them to provide you with a summary of your file usage, which would be simple to do. If they refuse to do this, you will need to find another host as they are trying to rip you off.

As Suzanne mentioned, the log files can get quite large but most hosts prune those for you monthly any way. If you have a database on the site, some hosts count the size of it towards your total. I suppose the only other way would be if they were keeping full daily backups of your site. But if they are doing that they are idiots any way.

Suzanne — Wed, 10 Apr 2002 21:26:57 +0000

yes it's possible, though I don't know why they wouldn't set limits on the space available. Check your files -- it might be log files that are filling up the space if your websites don't use the room.