be mmy guest

mmi — Wed, 13 Mar 2002 06:32:33 +0000

hey - hmmm, I guess I'm "confirming it" by making calls and getting returns - I hope this isn't one of those "cached" situations - can't be, right? - if I type, say, "eggs" in this page and get a return, I'm hoping that means the stuff is still there

* returns from using the Insufferabble Encumbrance to access the interface with the site manager - haven't been able to get to it Netscape since changeover - I was able to paste the url for the file manager into N and get the page, but... - can't see a link to "Site Manager" - in a way, this resembles the previous situation, doesn't it? - I think the link was only in that top frame *

geez, this doesn't look good - when I click the tab for "databases" I get this display - whether I click on the little page with the orange check or the "MySQL" text, I get a popup titled "MySQL Server Install" that says:

Enable or disable the remote TCP/IP connection.
Be aware that by enabling this connection,you allow any Internet user to connect to the database.
TCP/IP Connection: an unchecked box, which I checked
Enable administration password:
Passwords should be 6-8 characters long. Valid characters are only printable ASCII characters.
New Password: six asterisks - same as in mmy password from before
Retype Password: ditto

when I click "Finish" nothing (apparent) happens - "Help" is useless (surprise) - I dunno what's goin' on - I'd try typing mmy password into those boxes (replacing the asterisks) but I figure I've already left the door open to being told, "aw, too bad, by "reinstalling" the software, you've "overwritten" your data and wiped it out" - I DON'T wanna hear, "oh, you were okay until you typed in an acceptable "new" password and hit "Finish" - that's what ate yer data"

guess I'll wait and see - I had very good experiences with Jumpline over the phone in the past, but now they won't answer, so...

Hey MMI

klubrant — Tue, 12 Mar 2002 22:55:30 +0000

Hey MMI, how did you confirm that you still had your mySQL database? and did you have to do anything special to get it to connect to your web pages?

Here is an example of what I am going through...
http://www.keithlubrant.com/guestbook/

There should be entries there...

They are still leaving that "WE ARE SWAMPED" message on their customer support. I received the same email that said that "everything is pretty much fixed"...yeah right...

eightfifteen — Tue, 12 Mar 2002 21:33:26 +0000

They have several issues still remaining. One is a bug stating that if you have an email address that begins with "mail" (ie mail@yourdomain.com), the account does not work.

As of right now, my site and all my clients sites are currently up. . . except my biggest client!!! They are not taking any phone calls, and recommend that you fill out a response form. I did on Friday. Today (Tue) I received this:

Dear Jumpline.com Customers,

Thank you for your patience and support as we enter into the final phase
of the system-wide upgrade. This email is part of our continuing effort
to provide our customers with the latest information on the status of
the upgrade.

Our programmers and system administrators have resolved the majority
of the technical issues relating to the upgrade including:

* Data Refresh
* Neomail (WebMail) Access
* DNS Updates
* Outgoing Mail (SMTP) Servers
* FrontPage Extensions
* Quota Limits
* PHPMyAdmin and SSH for Standard Plan customers using MySQL

For more information about how these concerns were addressed, please
visit http://support.jumpline.com/ or http://upgrade.jumpline.com. These
sites will continue to be updated to reflect the latest information, as
it becomes available.

Our 24 hour staff has also been updating the technical support site and
frequently asked questions, as new information becomes available. Many
of our customers have found an immediate resolution to their support
concern by visiting: http://support.jumpline.com/. If you cannot find an
answer on the support site, please submit a support request. Our
technicians will be answering support requests in order from newest to
oldest.

Very shortly, all issues relating to the upgrade will be addressed and
our customers will be able to relax and enjoy the most advanced hosting
system in the Industry. Our partnerships with Sphera and Qwest will
provide your websites with the speed, network stability, and
functionality necessary maintain a solid Internet presence now and well
into the future.

If you still have questions or concerns related to the upgrade process,
please go to http://jumpline.com/contact_us.shtml and we will answer
your questions as they arrive.

Needless to say, they are SO fired.

Good luck!!

eightfifteen

mmi — Tue, 12 Mar 2002 12:52:03 +0000

hey keith - I'm hosted on Jumpline - I've had some trouble, mostly with email, during the conversion - I'm on the standard plan (if that's their cheapest - $15.) - I've got a (small) MySQL db, but it's still there - I agree you shouldn't need to "do anything" - I've always had better luck on the phone with them than through their email support - a couple of times the people that answer the phone have told me that the info I got through a support request was "wrong" - I'd say try 1-800-651-2028 if and when they take down their obnoxious message about a "high volume of calls" - if you're willing/able to wait that long

btw, I still can't email out of mmy Netscape system - they're makin' mme use Neomail - hopefully cleared up by next week, it seems...

I saw a couple of threads about these stumbling changes over at the SitePoint forum - ya might try askin' there