disaster-master — Wed, 10 Oct 2001 23:31:21 +0000

I agree about earthlink. I never had problems when mindspring was mindspring but ever since earthlink bought them out their service has gone to crap. I finally sent them a nasty e mail in reference to my problem and this morning had a message from Earthlink saying that they would not charge me for the concurrent usage. Now if I was really responsible for this error do you think that they would do this for 6 months in a row?

E mail from Earthlink:

Quote: We do not assess any simultaneous usage charges for the first few hours of recorded simultaneous usage. We do this becuase simultaneous usage can be generated when you are disconnected and then log on again quickly. The 0.67 hours of simultaneous usage that you see on your current month's call detail report will not be on your next invoice as a charge.

To help prevent simultaneous usage from occuring on your account, please change your login password every few months and also wait 30-60 seconds before reconnecting if you are disconnected.

I just wonder how many others they are charging in this same way and the people don't realize it. If anyone uses Earthlink I would advise you to check your usage very carefully. Oh and their tech support can't spell either...LOL There are two mispelled words in their e mail to me.

Ok...I am off of my high horse now.

mairving — Wed, 10 Oct 2001 13:14:46 +0000

My experience with Earthlink has been awful. I was on-site with a customer and needed his password. Well he didn't know it. So I called them and talked to tech support. Tech support transferred me to customer service. Customer service disconnected me after 30 minutes going no where. I called back at about noon and they told me that someone would call me between 2 and 5. I kind of got a little nasty and they called back with the password in about 5 minutes. The customer now has a cable connection.

Can you get cable/DSL in your area? It is most definitely worth it.