Jaiem — Wed, 30 May 2001 12:50:51 +0000

It seems that hosts who require 30 days written notice before cancelling are the ones who get the most flames.

I agree about the dedicated server but for virtual/shared hosting I don't think it's necessary.

Better late than never?

Brian Farkas — Wed, 30 May 2001 05:30:12 +0000

Hi rjbutler,
I noticed that you have not received any replies as of yet... I can't speak for other hosting companies, but as far as InterSurge is concerned:

We allow our customers to cancel at any time, without notice, so long as they pay any remaining balance on their account. I could see asking for 30 day notice on dedicated clients, but we decided that it was not necessary for virtual hosting clients.

Usually, if a client is going to cancel hosts, he/she should be encouraged to switch hosts FIRST (including files and DNS transfers) and tell your old host LATER. Why? While we wouldn't ever hold a grudge on a customer that decides we weren't right for them, there are quite a few "bad" hosting companies who would. Completing the DNS transfer before telling your old host is advisable, just to insure that the customer is not treated badly by the old hosting company. However, the customer certainly SHOULD notify the hosting company as soon as their web site is transferred, and pay any remaining hosting fees for the period.

I've had one or two clients in the past who have left WITHOUT NOTICE, and they expect us to somehow be aware that they are no longer using their account. This almost always ends up as a problem for both parties, as the hosting account is still using up resources, and the charges keep piling up. It usually ends with the account being suspended and, if it is a significant account balance, the client could either be referred to a collection agency or have a suit brought against them.

In case you're still interested, here is our "official" cancellation policy:

Quote:
Cancellation Policy

All cancellations must be made via the cancellation page. Because of our 30 day money back guarantee, cancellations made within the first 30 days are eligible for a refund.

You can cancel at any time, without notice. Any fees paid to that point, however, are non-refundable. If you cancel beyond the 30-day guarantee, or have your account deactivated as a result of an AUP violation, any balance on the account will become due at time of cancellation.