richjb — Thu, 11 May 2000 20:42:00 +0000

Anat,

I'm sorry to hear about your experience. Mine has been a bit better. When I needed a Perl Module installed, they had it in within 12 hours of my request. Just a week ago I had them install a different module. All of their responses to me have taken less than 24. I don't know what made the difference.

I hope you have a better experience with you new host.

Richard

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richard@brevig.com

"I'm so wracked with guilt. I don't want to stop therapy
because I'm afraid to take the income away from my therapist.
He's got kids in college."
-- Tim Halpern

anat — Tue, 09 May 2000 21:06:00 +0000

After the initial setup email, Cedant never answered any of my pleas for technical support.
I had some serious trouble because it was my first change of host. For example, most of my links didn't work and I didn't know why. As it happens, their servers are case-sensitive (UNIX I think) and I had to change my HTML files accordingly. I found that out all by myself through trial and error and it was quite frustrating. They could have solved this mystery for me really easy but they never bothered to reply to ANY of my desparate emails.
I began to think they had trouble with my email address, but then I received their billing email and realized that there was no problem with that.
That's about it. Mind you, living in Israel means I want to rely only on email support and I really don't want to use the phone too much.
That's about it. I wrote to them and explained why I wish to leave them but they never bothered to reply to that email too...

richjb — Tue, 09 May 2000 17:41:00 +0000

Just out of curiousity: What was wrong with cedant.com?

I am a current customer, and see nothing wrong. However, I realize that we are seperate people and have different needs.

Richard

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richard@brevig.com

"I'm so wracked with guilt. I don't want to stop therapy
because I'm afraid to take the income away from my therapist.
He's got kids in college."
-- Tim Halpern

anat — Tue, 09 May 2000 10:47:00 +0000

Thanks! It sounds good (I read the reviews of host investigator). I'll guess I'll stick with them and open my ew account there.

fairhousing — Tue, 09 May 2000 07:36:00 +0000

i've near really read anything bad about them, however, i've also never personally used them.

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Stefen Enns — Tue, 09 May 2000 06:57:00 +0000

I have a Westhost account, and I've had no problems with them. I haven't had much need for tech support, but the exchanges I have had with them has shown their support to be quick and helpful.

Would any other Westhost clients care to comment?

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