Malu — Fri, 23 Jul 1999 19:13:00 +0000

Sorry, I didn't mean to upset anyone. I suppose a reseller could be good at support. But it seems to me since it's not "their" servers, they would have more difficulties with it. Things like CGI and email support is probably easy to give, but what about when the customers have issues only the "real" host can fix? I guess my point is that in the end, much still depends on the real host..

Senate — Fri, 23 Jul 1999 03:06:00 +0000

Hi Malu,
whats the big deal being a reseller of someone?
First of all i guarantee our customer service/tech support are so far better than Communitech. IF i would a normal webmaster (not resellers) i found that the price are the same as well as the features, if i know they're resellers, of cause i'll choose them because i believe resellers's support are so much better than the host. By the way Ben, thanks for your comment. We'll work every work to serve you all. we're reaching 200 clients really soon, at that time, i'll not be a reseller but a real webhosting provider.

Thank you.
Best Regards
Gordon

TradeViceroy — Fri, 23 Jul 1999 02:34:00 +0000

Malu -

Do you have a problem with resellers of large hosts? The resellers (in most cases), build on the support, etc. of the host (ie. Communitech) and improve it greatly. Resellers in general usually are very favorable over their source host due to their price and support features. Just my 2 cents.

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Chase Y.
Radius Design

Malu — Fri, 23 Jul 1999 01:27:00 +0000

Seeing how they are resellers for Communitech.net I would probably have gone directly to the source instead. But If you're happy, you're happy.

MlKE — Thu, 22 Jul 1999 19:30:00 +0000

In General:

Due to the fact that
small hosts/resellers (companies maintaining few domains) do not have to deal with thousands of clients they are usually offering much better support than big hosts.

So, if you're satisfied ... stay where you are

Greets - Mike

JP Stones — Wed, 21 Jul 1999 22:28:00 +0000

Exellent, I'm glad for you!
Even more so because I recommended them
Keep up the good work Virtual Cities!
JP

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