How do you treat outsourcing? How often do you use them?
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HQHost.net posted this at 10:55 — 5th January 2007.
They have: 31 posts
Joined: Dec 2006
Hello. Our company always use inhouse support. IMO I can't understand companies with out source support....
JeevesBond posted this at 06:27 — 6th January 2007.
He has: 3,592 posts
Joined: Jun 2002
Outsourcing for what exactly? I do some subcontract web design if that's what you mean: the quality of my work is reasonable and have never had any complaints, as far as I know the customer is totally unaware that I even exist.
Or do you mean outsourcing support? It can be annoying when support (particularly phone support) is outsourced to a company whose employees English is difficult to understand. Business is difficult enough without having a language barrier to deal with too!
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demopaul posted this at 08:56 — 10th January 2007.
They have: 110 posts
Joined: Sep 2006
I think he meant outsourcing for etechsupport, I don't see what's bad about that, I know a lot of India-based companies specialized in support who speak good English and are relatively cheap. Then, outsourcing is a good thing in case of reseller plans, by this I mean using your upstream provider's support services.
knorr posted this at 08:12 — 18th January 2007.
They have: 154 posts
Joined: Sep 2006
Surely I mean a tech support. I think yes, it's cheap but if it's reliable. I doubt.
ohrana posted this at 08:25 — 23rd January 2007.
They have: 146 posts
Joined: Sep 2006
I think outsourcing con't be very reliable. Yes, cheap for sure but as for me I always prefer an in-house support.