Email id stuck in Microsoft server

They have: 1 posts

Joined: Jan 2010

I didn't renew my domain name in time with Microsoft office live after a lot of hassle i manged to renew my domain with Melbourne IT for the extortionate rate of £150 for 2 years. Now i have been told by Microsoft i cannot have my primary email address back because it is stuck in their servers for 120 days thats one third of a year. They tell me their is nothing they can do to manually remove the email id from their servers and to just wait.

Their must be some way to remove it i bet a million bucks they would get it removed if it was their primary email stuck in the servers. Has anyone got any advice on this.

JeevesBond's picture

He has: 3,956 posts

Joined: Jun 2002

So are Melbourne IT just the registrars of the domain, or are they providing you with some Microsoft product as well? I'm having trouble understanding how this is setup.

I don't understand either why Microsoft would tell you that either. It does sound enormously stupid. What do they mean by ‘stuck’ anyway?!

Sorry to ask more questions, but in what way does Microsoft need to give you back your primary e-mail address? That's the part I find most confusing, surely if you have renewed the domain with Melbourne IT, you can just point it at Office Live (or whatever it is, I'm not at all familiar with the product you're using).

Welcome to the forums! Smiling

a Padded Cell our articles site!

They have: 5 posts

Joined: May 2010

um. what exactly do you mean by stuck??? could you please give us more details.

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