My company is a Hostway agent.
We've found that Hostway support has really gone downhill. Although the Tier 1 phone guys are great, anything that gets escalated to Tier 2 goes into a black hole. (We've been waiting over a week to get a subdirectory ftp account set up for one of our clients... SiteControl did not work, and nobody at Hostway can tell us why.)
I'm trying to locate other Hostway agents to see if they are also experiencing problems with support, and whether we can work together to put some pressure on Hostway to improve. (I've already gotten responses from a couple of other Hostway agents who are interested.)
I'd love to hear from you about your experiences with Hostway, and what you'd like to see improved.
tummy posted this at 07:54—15th April 2008.
They have: 75 posts
Joined: Mar 2007
What kind of services do you provide?
abitoo posted this at 21:12—15th April 2008.
They have: 1 posts
Joined: Apr 2008
Hostway just laid off their entire Chicago support staff, both Tier 1 and Tier 2. The only support staff left are ones who don't know the systems.
With all the layoffs over the past month, its only a matter of months before the company is sold off or just shuts down all together.
ob1245 posted this at 14:44—18th April 2008.
They have: 1 posts
Joined: Apr 2008
This is on top of most of their developers leaving, and many of their senior system administrators being laid of yesterday. Sounds like it's going to be a rough ride for Hostway customers...
ohrana posted this at 14:26—21st April 2008.
They have: 119 posts
Joined: Sep 2006
Looks like that.