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What's up with PayPal?

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They have: 472 posts

Joined: Oct 1999

I filed a chargeback recently cos some crook EBay seller fraud me.

I paid him with PayPal, now that I've filed a chargeback, my account's restricted.

I asked how to get my account unrestricted, PayPal says:
"In appealing this restriction, you agree to hold PayPal harmless for the charged back amount and to reimburse PayPal. You can give us written permission to remove the funds from your PayPal Account or you can send a check to..."

WTF?

Sorry, but I mean, I issue a chargeback when necessary, and now if I want my account to be unrestricted, I have to pay twice the amount for something I never received? I haven't even got my chargeback yet.

I PMed Damon about this, but haven't got any response from him for a few days.

Any solutions?

mjames's picture

They have: 2,064 posts

Joined: Dec 1999

That's odd - although I am a PayPal member, I don't use it often (never needed to). Surely they have some sort of support aside from Damon here at TWF? I'd give them a call or send an e-mail to another rep.

Jaiem's picture

They have: 1,192 posts

Joined: Apr 1999

I think you're account will (eventually) be unrestricted once they sort out who said what.

But keep after them!

Jaiem
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