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They have: 140 posts

Joined: Jan 2003

I am currently working on a website for one of my clients, and they are very active in the development. It seems that for just about everything I add, they want two modifications. Some take seconds, but others take longer...

I actually quoted them very low on the project as it is a returning customer and someone I have known prior to a business relationship.

What should I do about this? I am getting busier and busier and can't afford to constantly do all these changes.

Most of the changes are rearranging items in display, adding text, etc... but others have to do with images which take longer to work on. And the vast number of "small modifications" is also getting annoying.

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Megan's picture
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She has: 10,304 posts

Joined: Jun 1999

See the following thread for another discussion on this topic:

http://www.webmaster-forums.net/showthread.php?threadid=19751

They have: 140 posts

Joined: Jan 2003

thanks megan, will take a look.

taff's picture

They have: 956 posts

Joined: Jun 2001

Actually, two similar yet different things. I think the other thread was more about "post-production" woes - the client continuing to sneak in tweaks and alterations long after the project is "complete"

Kandieman's situation is somewhat different and imo, far more frustrating. I've been going through it myself lately. It's the case of...

"a little to the left"
"a little more to the left"
"a little more yellow"
"no, not *that* yellow"
"i think the yellow should be green"
"a little to the right?"

This the sort of thing Kandieman? It is a tough situation. While scope and complexity are easy to define and put limitations/price tags on, aesthetics are another matter entirely.

Quote: I actually quoted them very low on the project as it is a returning customer and someone I have known prior to a business relationship.

Oh it's alway the low-priced ones - didn'tya know? For me it is also always the nicest clients! I'm loath to get irritated with them over it.

I'm sure you have had other projects that paid a pile of money, went smooth as silk, and the client was happy with the first draft of everything? My best suggestion is is to think of them at times like this - it all evens out... theoretically.

Sometimes it is a lack of understanding of the complexity of the request being made. The client doesn't often realize what goes on behind the curtain - thankfully or we'd all be flipping burgers Laughing out loud

Othertimes, you may just need to politely show that your limits are being stretched. That might help them make a decision or alternatively, throw some more money on the problem.

Good luck!

.....

They have: 140 posts

Joined: Jan 2003

taff: Yes this is my exact problem... and well, I "guess" you could say that it evens out, but this is getting on my last nerve! lol

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They have: 19 posts

Joined: Oct 2003

Why not provide your clients a wysiwyg web editor where they or there staff can make there own small modifications?

*Edit: please refrain from self-promotion outside the appropriate forums*

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They have: 6 posts

Joined: Oct 2003

Look, what yuo need to do is to start outsourcing your projects. Let say your client is going to pay you $500 for a logo.

**Edit: for crying out loud - one shameless self-promotion right on the heels of another. Please read the posting guidelines**

Many professoinal designers will be willing to do it for under $150 i bet. You will get rock bottom prices thats for sure.

So, basically you are outsourcing it to another person. You keep the $300 profit without having to do any hardwork Smiling.


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taff's picture

They have: 956 posts

Joined: Jun 2001

Quote: Originally posted by meka64
Many professoinal designers will be willing to do it for under $150 i bet. You will get rock bottom prices thats for sure.

Yep, that's what we need to do - keep gutting the market until we are *all* doing $500 jobs for $150.
Roll eyes

.....

JeevesBond's picture
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He has: 3,711 posts

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I don't see your point meka. Why will outsourcing help problems with clients asking for changes? Surely this is a false economy: As soon as you begin passing this mass of changes to your sub-contractor they're going to start incrementing their prices accordi...Oh hang on a second - you were using the post to shamelessly self-promote your own service, silly me. ~sigh~

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I think perhaps a jovial comment about having to start charging him extra for your time might be enough. If you do it with one of those half joking, half serious expressions he may take the hint.

Graham.
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