Hi,
I wasn't sure where this post belongs, but does anyone know of any software that will do the same thing as Ask Jeeves. What I'm referring to, is to allow your customers to search a database for questions, like Dudley from dell.com, etc..
This way, the customer can search for their question and get an answer instantly.
Thanks
Curtis
Curtis Stevens
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Adam Oberdorfer posted this at 00:30 — 1st April 2001.
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Joined: Sep 2000
Take a look at CGI Resources and PHP Resources. I'm pretty sure I've seen a search script at one or the other that said it worked similar to Ask.com.
Adam Oberdorfer – TWF Moderator
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Jaiem posted this at 05:34 — 1st April 2001.
They have: 1,192 posts
Joined: Apr 1999
Maybe you can take a simple search script and configure it to only look at a certain group of pages in your site instead of the entire site? Might not need to be as fancy as Ask Jeeves or similar.
Jaiem
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Curtis Stevens posted this at 06:07 — 1st April 2001.
They have: 372 posts
Joined: Dec 1998
This is what I was talking about:
http://www.cgi-world.com/qa.html
I was wanting something that would allow your customers to search your database of questions and answers before they email support, so all of those questions that are already asked a bunch, can be automated!
Curtis Stevens
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Jaiem posted this at 12:54 — 2nd April 2001.
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Who's going to populate the inital database? And with what data?
Then how will you get new issues into the database?
Doesn't seem much different than a really well written FAQ list.
Jaiem
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